Making Cloud SLAs readily usable in the EU private sector
SME for using SaaS
ConsultLess is a small consultancy firm in the EU that has 20 employees (mostly legal and management experts). One of the employees is partner and also the Chief Information Officer (CIO) of the firm. ConsultLess decides to procure office software as a service (SaaS) for use by its employees: the cloud service offers document storage/editing, email and calendar. This cloud service should replace an internal mail-server and o ce software installed on computers.
Cloud Service lifecycle phase: