Making Cloud SLAs readily usable in the EU private sector
A SME terminating a Contract with a CSP
The case is simple, and will happen to all CSCs: an SME wished to terminate the MSA with a CSP, and then starts thinking about whether and to what extent the CSP will delete its data, after the SME has extracted and exported that data as much as possible. This SME, as will others, finds out that nothing is arranged for, and is left in the dark.
Cloud Service lifecycle phase: