Making Cloud SLAs readily usable in the EU private sector

New report on Standards terms and performances criteria in Cloud Service Level Agreements

A new report on Standards terms and performances criteria in Service Level Agreements for cloud computing services has been published by the European Commission. The report is based on data and analysis from the period January 2013 to June 2015 by time.lex and Spark. It provides an overview of the legal landscape, rules and policies with regard to Service Level Agreements (SLAs) in each of the Member States.

It also provides a model that can be used to create new SLAs for cloud computing, and a checklist that can be used to assess the adequacy of existing ones. It contains model SLA clauses and a checklist, with explanatory comments. The explanatory comments clarify which choices were made in the drafting, why these choices were made, and when a user may wish to make other choices. The checklist and the model SLA provisions along with the explanatory comments can raise awareness among cloud service customers about the legal specificities of a cloud offer and help them to understand and assess these offers.

It cites a number of projects that are producing SLA-relevant outputs. Among these is SLA-Ready and several projects it is working with on SLAs as the crucial user interface, such as Cloud4Europe, SPECS, A4CLOUD, and SLALOM. Building on the Model SLAs will be a mutually beneficial promotional activity. Most importantly, these projects are actively developing the next stages of use for SLAs, including automated negotiation, comparison and evaluation of SLAs and also offering practical guides and tools to help lower the entry barrier for small and medium-sized businesses.

The projects already have a series of highly focused workshops in the pipeline:

SPECS, SLALOM, SLA-Ready, CLARUS, CUMULUS and WISER will be co-hosting a networking session on Privacy, Certification and SLA for dependable clouds at ICT2015 in Lisbon - 20 October, Room 11, 16:00-16:45. The session will be chaired by Paolo Balboni, ICT Legal & CloudWATCH2.

Cloud4Europe, SLA-Ready, SPECS, PICSE and CloudWATCH are co-hosting a workshop on Governance-Accountability-Compliance in the Cloud during the Cloud Security Alliance EMEA 2015 conference, 17-19 November 2015 in Berlin.


PDF icon Finalreport.pdf1.25 MB