Making Cloud SLAs readily usable in the EU private sector
Enterprises understanding of Cloud SLAs
An enterprise who wants to purchase Cloud services from a Cloud Service Provider (CSP), has to be able to negotiate, compose and review the Service Level Agreement (SLA) that is going to accept by signing the cloud contract. Chief information security officers (CISOs) and anyone who leads IT security for a business has to know which clauses a Cloud SLA needs to contain in order to guarantee the enterprise's security.