Termination

This SME is migrating its infrastructure to IaaS of a major CSP. Being a software company itself does not necessarily mean to have the necessary knowledge for migrating to the SaaS. And, to start with, in order to provide a good proposal and business model based on subscription fees this SME needs to know what kind of different duration period are applicable, and what the financial, technical and operational consequences are.

This use case is from an SME CSP that is quite advanced and knowledgeable about data access requests by authorities, and it is good to consider the do's and don’ts. Most CSPs do not know what to do if access to data is requested from a government authority and may give the government authority the wrong access without assessing such request. Generally, the scope of the formal requests to obtain access is too broad instead of a detailed scope, because the authority does not yet exactly know what kind of data they need to know. However, fishing by the government authorities is not allowed.

A European SME who has formally used CRM SaaS to keep track of its customer relationship management and sales cycle would like to switch certain part of its data to another account in the same CRM SaaS, and – when that did not work out – to switch that data to another CSP. This in turn requires the ability to migrate data between different environments or providers. However, the former CRM SaaS did not specify anything on data portability, data format, what data would exactly be possible to migrate, and what not, or whether metadata would be part of that.