Making Cloud SLAs readily usable in the EU private sector

Zscaler

Zscaler is a global, carrier—grade Internet security platform used by more than 5,000 enterprises, governments and military organizations. Much like Amazon Web Services, Salesforce.com, Office 365 or Google Apps, Zscaler is a massive, global cloud computing-based security and compliance system built into the fabric of the Internet.

Submission Info

Submitted: July 19, 2016

 

Web Page Go to CSA STAR Registry entry

Zscaler has taken the CSA STAR Self Assessment.

CSA STAR Self Assessment is free and open to all cloud providers and allows them to submit self assessment reports that document compliance to CSA-published best practices.

General
Findable: 
External search engine
Choice of law: 
No
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
Yes
Update Frequency: 
No
Previous versions and revisions: 
No
SLA duration: 
Yes
Readability
SLA language: 
No
Machine-readable format: 
No
Nr. of pages: 
2
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
Yes
Service credits assignment: 
Yes
Maximum service credits: 
Yes
Changes
SLA change notifications: 
No
Unilateral change: 
No
Reporting
Service Levels reporting: 
Yes
Service Levels continuous reporting: 
No
Feasibility of specials & customisations: 
Yes
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
Yes
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
No
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
No