Making Cloud SLAs readily usable in the EU private sector

Wipro

Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 145,000 employees serving over 900 clients in 61 countries. The company posted revenues of $6.9 billion for the financial year ended Mar 31, 2013. Wipro helps customers to do business better leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and a vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today we are a trusted partner of choice for global businesses looking to ‘differentiate at the front’ and ‘standardize at the core’ through technology interventions.

Submission Info

Submitted: July 25, 2016

 

Web Page Go to CSA STAR Registry entry

Wipro has taken the CSA STAR Self Assessment.

CSA STAR Self Assessment is free and open to all cloud providers and allows them to submit self assessment reports that document compliance to CSA-published best practices.

General
Choice of law: 
Yes
Roles and responsabilities: 
No
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
Yes
Update Frequency: 
Yes
Previous versions and revisions: 
Yes
SLA duration: 
No
Readability
SLA language: 
No
Machine-readable format: 
No
Nr. of pages: 
3
Support
Contact details: 
No
Contact availability: 
No
Credits
Service Credit: 
No
Service credits assignment: 
No
Maximum service credits: 
No
Changes
SLA change notifications: 
No
Unilateral change: 
No
Reporting
Service Levels reporting: 
Yes
Service Levels continuous reporting: 
No
Feasibility of specials & customisations: 
No
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
Yes
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
No
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
No