Making Cloud SLAs readily usable in the EU private sector

T-Systems International GmbH

Drawing on a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions.

On this basis, Deutsche Telekom offers corporate and business customers integrated solutions for the networked future of business and society. With offices in over 20 countries and global delivery capability, T-Systems provides support to companies in all industries. Some 47,800 employees combine industry expertise with ICT innovations to add significant value to its customers’ core business all over the world. The corporate customers unit generated revenue of
around 8.6 billion euros in the 2014 financial year.

T-Systems offers a full spectrum of conventional ICT services: The service provider implements, integrates and manages IT solutions for small and medium-sized enterprises as well as large corporations. Companies that want to outsource their systems also have the right partner in the Deutsche Telekom subsidiary: Outsourcing and IT operations – in its own certified, high-security data centers – has been an important element of T-Systems’ core business for more than ten years.

With its extensive experience in cloud computing, T-Systems has earned the trust of many renowned companies in recent years. Major corporations such as Shell, Daimler and Correos, Spain’s national postal service, rely on the competencies of the cloud pioneer and use network-based applications, computing capacity, and storage. Steel giant ThyssenKrupp also trusts in the cloud expertise of T-Systems and will purchase its PC workplaces from the Telekom cloud in future.

Submission Info

Submitted: November 14, 2016

 

General
Findable: 
Homepage link
Choice of law: 
Yes
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
Yes
Update Frequency: 
No
Previous versions and revisions: 
Yes
SLA duration: 
Yes
Readability
SLA language: 
Yes
Machine-readable format: 
Yes
Nr. of pages: 
32
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
Yes
Service credits assignment: 
Yes
Maximum service credits: 
Yes
Changes
SLA change notifications: 
Yes
Unilateral change: 
Yes
Reporting
Service Levels reporting: 
No
Service Levels continuous reporting: 
No
Feasibility of specials & customisations: 
Yes
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
Yes
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
Yes