Making Cloud SLAs readily usable in the EU private sector

STS Specialized Techncial Services

STS Cloud is a pioneering intelligent hybrid cloud with an open and extremely secure architecture by design, offering a unique suite of business continuity and SaaS productivity bundles built to suit diverse business needs. STS Cloud in-country services boost businesses flexibility and functionality, gain a competitive edge in the market and increase profitability.

Submission Info

Submitted: June 14, 2016

 

Web Page Go to CSA STAR Registry entry

STS Cloud has taken the CSA STAR Self Assessment.

CSA STAR Self Assessment is free and open to all cloud providers and allows them to submit self assessment reports that document compliance to CSA-published best practices.

General
Choice of law: 
Yes
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
No
Update Frequency: 
No
Previous versions and revisions: 
No
SLA duration: 
Yes
Readability
SLA language: 
No
Machine-readable format: 
No
Nr. of pages: 
3
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
Yes
Service credits assignment: 
No
Maximum service credits: 
No
Changes
SLA change notifications: 
Yes
Unilateral change: 
No
Reporting
Service Levels reporting: 
No
Service Levels continuous reporting: 
Yes
Feasibility of specials & customisations: 
No
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
Yes
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
No
Security SLOs: 
Yes
Personal Data Protection SLOs: 
No