SLA Repository

Trusted providers committed to greater transparency in cloud services

The SLA Repository provides you with a list of Cloud Service Providers that have carried out a self-assessment on their own SLAs based on the SLA-Ready Common Reference Model. Use our repository to find out how well these providers are aligned to our reference model which provides 30 essential elements that you should find in any cloud SLA.

From data protection and service credit, to Service Level Objectives and security, find out more about the SLA Common Reference model here.

You can also access further information about the providers and their services. Remember, all providers listed are committed to being transparent in their SLAs and to providing greater trust in cloud computing.

The SLA Repository is part of the SLA-Ready drive towards increasing transparency in Cloud SLAs, thus building customer trust.

We invite CSPs to be part of repository easly respond to a simple questionnaire to assess the relative importance of each Common Reference Model element.

CSP	7bulls.com	Atlassian	China Enterprise ICT Sloutions Limited	CITEC	Encore Lab S.L.	ILAND	Indra Sistemas	MailGuard	Qinec Ltd	Siteimprove
SLA URL				Link						Link
Findable			Homepage link	Homepage link		Internal search engine	Homepage link
Choice of law	Yes	No	No	Yes	Yes	Yes	Yes	No	No	No
Roles and responsabilities	No	No	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Cloud SLA definitions	No	No	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Revision date	No	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
Update Frequency	No	No	Yes	No	No	Yes	Yes	Yes	Yes	No
Previous versions and revisions	No	No	Yes	No	No	No	Yes	No	Yes	No
SLA duration	No	No	Yes	No	No	Yes	Yes	No	Yes	No
SLA language	Yes	No	Yes	No	No	Yes	Yes	No	No	No
Machine-readable format	No	No	Yes	No	No	Yes	Yes	No	Yes	Yes
Nr. of pages				15	1			12	5
Contact details	Yes	No	No	Yes	No	Yes	Yes	Yes	No	Yes
Contact availability	Yes	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
Service Credit	No	No	Yes	No	Yes	Yes	Yes	Yes	No	Yes
Service credits assignment	No	No	Yes	No	Yes	Yes	Yes	Yes	Yes	Yes
Maximum service credits	No	No	Yes	No	Yes	Yes	Yes	Yes	No	Yes
SLA change notifications	No	No	Yes	No	No	Yes	Yes	Yes	Yes	No
Unilateral change	No	No	Yes	No	No	Yes	Yes	No	Yes	No
Service Levels reporting	Yes	No	Yes	Yes	No	No	Yes	Yes	Yes	Yes
Service Levels continuous reporting	No	No	Yes	Yes	No	No	Yes	Yes	Yes	No
Feasibility of specials & customisations	No	No	Yes	Yes	No	Yes	Yes	Yes	Yes	No
General Carveouts	No	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
Specified SLO metrics	No	No	Yes	Yes	No	No	Yes	Yes	No	No
General SLOs	No	No	Yes	Yes	No	Yes	Yes	Yes	Yes	No
Cloud Service Performance SLOs	Yes	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
Service Reliability SLOs	Yes	No	Yes	Yes	No	Yes	Yes	Yes	Yes	Yes
Data Management SLOs	No	No	Yes	No	No	No	Yes	No	No	No
Security SLOs	No	No	Yes	No	No	No	Yes	Yes	Yes	No
Personal Data Protection SLOs	No	No	Yes	No	No	Yes	Yes	No	Yes	No

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