Making Cloud SLAs readily usable in the EU private sector

Siteimprove

Siteimprove provides web governance software that helps you better manage and maintain your website through quality assurance, accessibility, web analytics, SEO, and response – all in one tool.

Submission Info

Submitted: August 8, 2016

 

Web Page Go to CSA STAR Registry entry

Siteimprove has taken the CSA STAR Self Assessment.

CSA STAR Self Assessment is free and open to all cloud providers and allows them to submit self assessment reports that document compliance to CSA-published best practices.

General
Choice of law: 
No
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
Yes
Update Frequency: 
No
Previous versions and revisions: 
No
SLA duration: 
No
Readability
SLA language: 
No
Machine-readable format: 
Yes
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
Yes
Service credits assignment: 
Yes
Maximum service credits: 
Yes
Changes
SLA change notifications: 
No
Unilateral change: 
No
Reporting
Service Levels reporting: 
Yes
Service Levels continuous reporting: 
No
Feasibility of specials & customisations: 
No
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
No
General SLOs: 
No
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
No