Making Cloud SLAs readily usable in the EU private sector

Qinec Ltd

Qinec Ltd. operates as a web-based medical practice management business. The Company provides doctors, ophthalmologists, and physiotherapists with a cloud based management platform, which streamlines processes such as appointment booking, patient record-keeping, prescribing, and billing. Qinec conducts business in London, United Kingdom.

Submission Info

Submitted: June 08, 2016

 

General
Choice of law: 
No
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
Yes
Update Frequency: 
Yes
Previous versions and revisions: 
Yes
SLA duration: 
Yes
Readability
SLA language: 
No
Machine-readable format: 
Yes
Nr. of pages: 
5
Support
Contact details: 
No
Contact availability: 
Yes
Credits
Service Credit: 
No
Service credits assignment: 
Yes
Maximum service credits: 
No
Changes
SLA change notifications: 
Yes
Unilateral change: 
Yes
Reporting
Service Levels reporting: 
Yes
Service Levels continuous reporting: 
Yes
Feasibility of specials & customisations: 
Yes
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
No
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
No
Security SLOs: 
Yes
Personal Data Protection SLOs: 
Yes