Making Cloud SLAs readily usable in the EU private sector

Takeaways from SLA-Ready workshop in Cluj-Napoca, Romania

The latest SLA-Ready workshop was held in Cluj-Napoca, Romania, in collaboration with Cluj-IT. cluster.

Cluj-Napoca is an excellent example and the leading city for IT in Romania with IT services making up 10% of the local economy and employing 15,000 people. Cloud is enabling start-ups to create innovative services that would otherwise be too expensive to put on the market. From the drawbacks side, different concerns emerged, such as security, data management, vendor lock-in and "take it or leave it" approach to cloud service level agreements (SLAs).

Indeed, such drawbacks were discussed in depth during the workshop as SLA-Ready partners addressed questions and demonstrated how project outputs such as the Common Reference Model, SLA-Aid and use cases can help companies identify priority elements in their SLAs. With many participants using cloud services from large providers core topics such as legal jurisdiction (EU-US) for data, implications of the GDPR and responsibilities of providers, customers and cloud re-sellers were covered.

It was clear from the event that more workshops such as this are required as there is a real need for companies to become more savvy when it comes to SLAs and contracts in general. All presentations are available here.


Here you can watch all the workshop streming videos.

Getting to grips with a cloud Service Level Agreement - Nicholas Ferguson, Trust-IT Services & SLA-Ready 

Practical tools supporting businesses when adopting cloud services - Nicholas Ferguson, Trust-IT Services & SLA-Ready

Strategic & pragmatic approach on Cloud Services and SLA Essentials - Janneke Breeuwsma, Arthur’s Legal & SLA-Ready

Head in the cloud, boots on the ground

Main Cloud Objectives and SLA Essentials - Janneke Breeuwsma, Arthur’s Legal & SLA-Ready

Final Panel Discussion


The next SLA-Ready workshop will be held in Madrid in collaboration with the Spanish National Trade Association CONETIC, 15 November.