Making Cloud SLAs readily usable in the EU private sector
Infosecurity Europe 2016 was a major conference gathering thousands of cyber security experts and organisations keen to improve their IT security.
Key issues like data protection, encryption, payment security were the talking points during presentations , workshops, training courses, and the exhibition. Upcoming EU regulation like the GDPR was among the discussions, with questions about implications for transitional data flows.
SLA-Ready, a guest at the Cloud Security Alliance stand, had the opportunity to talk to both cloud service providers and customers and gather feedback on its work on Cloud service level agreements.
CSP visitors at the stand explained their practices for Cloud SLAs and agreed to complete the online survey to assess their SLA Readiness and the extent to which they follow best practices on the supply side of the equation.
Cloud service customers shared their concerns about the lack of complexity and clarity of cloud contracts in general. Cloud customers can complete our dedicated survey and help drive customer-centric cloud contractual terms.
The SLA-Ready Common Reference Model guides CSPs on best practices for cloud SLAs based on standardisation recommendations and a set of general, economic, responsibility and technical SLOs requirements on the customer side.