Making Cloud SLAs readily usable in the EU private sector

Common Reference Model: a survey for CSPs

The SLA-Ready Common Reference Model (CRM, 1st iteration, June 2016) describes, promotes and supports the uptake of cloud service level agreements, by providing a common understanding of SLAs for cloud services.

The Reference Model serves to guide Cloud Service Providers on best practices for cloud SLAs based on standardisation recommendations and a set of general, economic, responsibility and technical SLOs requirements on the customer side.

The ultimate goal is to encourage greater transparency and lower barriers to adoption especially for SMEs, who have much to gain from the cloud but who lack the information required about which services to use and trust.

This initial reference model looks at current practices in the international standardisation community, to which SLA-Ready contributes, mainly through the Cloud Security Alliance liaison with ISO.

In order to validate the developed CRM from CSPs perspective, we kindly ask all the Cloud Service Providers to assess the relative importance of each CRM element by replying to the dedicated survey.