Making Cloud SLAs readily usable in the EU private sector

MailGuard

MailGuard was founded in Australia 2001 to address the growing online security concerns of business. Recognizing that organizations needed a simple and inexpensive way to manage unwanted email and web content, we pioneered a range of cloud security solutions to provide complete protection against online threats such as malware, spyware, viruses and spam. Today, we’ve built a reputation as one of Australia’s best technological innovators and become the trusted name in enterprise cloud security with a rapidly expanding suite of products and services.

Submission Info

Submitted: June 16, 2016

 

Web Page Go to CSA STAR Registry entry

MailGuard has taken the CSA STAR Self Assessment.

CSA STAR Self Assessment is free and open to all cloud providers and allows them to submit self assessment reports that document compliance to CSA-published best practices.

General
Choice of law: 
No
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
Yes
Update Frequency: 
Yes
Previous versions and revisions: 
No
SLA duration: 
No
Readability
SLA language: 
No
Machine-readable format: 
No
Nr. of pages: 
12
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
Yes
Service credits assignment: 
Yes
Maximum service credits: 
Yes
Changes
SLA change notifications: 
Yes
Unilateral change: 
No
Reporting
Service Levels reporting: 
Yes
Service Levels continuous reporting: 
Yes
Feasibility of specials & customisations: 
Yes
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
Yes
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
No
Security SLOs: 
Yes
Personal Data Protection SLOs: 
No