Making Cloud SLAs readily usable in the EU private sector

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ISO/IEC 19086 Part 3 – Core Requirements

Based on both ISO/IEC 19086 Part 1 and Part 2, this draft “core requirements” document (currently in DIS version) provides conformance criteria for Cloud SLAs based on three main pillars:

  1. Manifest of applicable documents (e.g., master service agreements, etc.),
  2. Covered services,
  3. Cloud SLA definitions including areas and components defined in Part 1.

For each pillar, and following the structure from Part 1, this draft presents particular requirements for assessing conformance. For example, the ISO/IEC 19086 Part 3 defines that the “covered services” component referenced in Part 1 shall identify the Cloud service(s) that are covered by the Cloud SLA.

SLA-Ready Input

The consortium provided a contribution based on the CRM and its good practices, just as documented in Deliverable 2.4 and this deliverable respectively. Particular emphasis was put on highlighting the SME-perspective, contrary to the CSP-focus put in the reviewed version of the draft standard. For example, SLA-Ready highlighted the need to specify the uses of derived CSC data, audit targets, and circumstances for service termination (CSP-initiated).