Making Cloud SLAs readily usable in the EU private sector

Indra Sistemas

Indra is one of the main global consulting and technology companies and the technology partner for core business operations of its clients businesses throughout the world. It provides unique in-house solutions and advanced and high added value technology services that allow its customers to solve their most critical issues and enhance their processes, efficiency, profitability and differentiation. 

 Indra is a world leader in the development of comprehensive technological solutions in fields such as Defense & Security, Transport & Traffic, Energy & Industry, Telecommunications & Media, Financial Services and Public Administrations & Healthcare. Through its Minsait unit, it provides a response to the challenges of digital transformation.

Submission Info

Submitted: November 17, 2016

 

General
Findable: 
Homepage link
Choice of law: 
Yes
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
Yes
Update Frequency: 
Yes
Previous versions and revisions: 
Yes
SLA duration: 
Yes
Readability
SLA language: 
Yes
Machine-readable format: 
Yes
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
Yes
Service credits assignment: 
Yes
Maximum service credits: 
Yes
Changes
SLA change notifications: 
Yes
Unilateral change: 
Yes
Reporting
Service Levels reporting: 
Yes
Service Levels continuous reporting: 
Yes
Feasibility of specials & customisations: 
Yes
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
Yes
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
Yes
Security SLOs: 
Yes
Personal Data Protection SLOs: 
Yes