Making Cloud SLAs readily usable in the EU private sector

ILAND

Iland is an award-winning enterprise cloud infrastructure provider with seven datacenters located in Boston, Washington D.C., Houston, Los Angeles, Dallas, Manchester and London. iland was founded in 1995 and is a privately-owned and organically-grown company with extensive experience in the cloud market.

Submission Info

Submitted: June 21, 2016

 

Web Page Go to CSA STAR Registry entry

Iland has taken the CSA STAR Self Assessment.

CSA STAR Self Assessment is free and open to all cloud providers and allows them to submit self assessment reports that document compliance to CSA-published best practices.

General
Findable: 
Internal search engine
Choice of law: 
Yes
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
Yes
Update Frequency: 
Yes
Previous versions and revisions: 
No
SLA duration: 
Yes
Readability
SLA language: 
Yes
Machine-readable format: 
Yes
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
Yes
Service credits assignment: 
Yes
Maximum service credits: 
Yes
Changes
SLA change notifications: 
Yes
Unilateral change: 
Yes
Reporting
Service Levels reporting: 
No
Service Levels continuous reporting: 
No
Feasibility of specials & customisations: 
Yes
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
No
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
Yes