Making Cloud SLAs readily usable in the EU private sector

SLA-Ready Workshop in Madrid

Tue, 15/11/2016

The workshop, organised in partnership with CONETIC, will provide guidance on signing Cloud Service Level Agreements. It targets Small and Medium Enterprises (SMEs) and Cloud customers who have applied to use cloud services provided through the Cloud para PYMES programme.

Informative and easy-to-follow presentations and panel discussions will take participants through the cloud service lifecycle: using real-world examples, the workshop will look at different types of services and stages in the service lifecycle, offering an essential guide on complex legal and SLA terms, security and privacy levels.

Participants will come away with insightful and practical 360° view, whether they are new to the cloud or already using it in their organisation.


When: 15 November 2016

Where: International Business School of Francisco de Vitoria University, Calle Orense 69. 28020, Madrid, Spain



11:00 – 11:30 - Registration

11:30 – 11:35 - Welcome & Introduction

Speaker:  Gloria Díaz, Manager CONETIC

11:35 – 11:50 - The Cloud Computing in the Spanish National Strategy for the improvement of the competitiveness of the  SMEs

Speaker: Jorge Pérez, Director of Digital Economy, Ministry of Industry, Energy and Tourism

11:50 – 12:40 - Getting to grips with a Service Level Agreement and how SLA-Ready can help

Chair: Nick Ferguson, Trust-IT Services & SLA-Ready

Cloud can offer many advantages to companies in terms of efficiency and cost savings. But what challenges do cloud customers face when taking a leap of faith and signing a cloud service level agreement? This opening session looks at real-life experiences of doing just this and provides and an overview of how SLA-Ready services can help you make more-informed decisions.

11:50 – 12:05 - Are you SLA-Ready?

Speaker: Nick Ferguson

This presentation looks at some of the challenges facing cloud customers when signing up for cloud services and how the SLA-Ready Common Reference Model and services can help Cloud Providers & cloud customers identify priorities, create check-lists and for Customers make the right decisions when signing a Service Level Agreement.

12:05 – 12:20 -  How the SLA-Ready Common Reference Model has created best practices and Priorities for Service Level Agreements

Speaker: Rubén Trapero, Technical University of Darmstadt

Based on the collection of user requirements, the SLA-Ready project provides the SLA Common Reference Model. This presentation outlines the model and how it has been used to create both set of use cases and an SLA-Readiness Index which can help providers in assessing just how transparent and trustworthy their own SLA is.

12:20 – 12:40 -  Legal & pragmatic approach on Cloud Services and SLA Essentials.

Speaker: Janneke Breeuwsma, Arthur’s Legal

A journey through essential and strategic legal topics of Cloud Services and SLAs. Participants will come away from this session with a better understanding of the most important legal aspects of Cloud Services and related SLAs, and how to use Cloud Services and SLAs as an enabler. This presentation will outline some practical use cases from the legal perspective about customer-provider obligations, data protection, compliance and legal clauses when signing an SLA.

12:40 – 13:30 - Successful Cases in Cloud experiences

Chair: Nicholas Ferguson

In this final session, the feedback on the Break-out sessions will be discussed and the floor is open for questions and further debate with our speakers.


Workshop participants

Rubén Trapero

Janneke Breeuwsma

13:30 – 15:00 - Networking Lunch & Workshop Close