Making Cloud SLAs readily usable in the EU private sector

SLA-Ready Impact Workshop in Brussels

Thu, 15/12/2016

WHEN: 15 December 2016

WHERE: 14 Rue de la Science, 1040, DIGITALEUROPE Head Office, Brussels, Belgium (see how to get there)



Before you decide to sign any agreement in life you would generally want to understand what you are getting yourself into, and whether that is what you seek. The same goes for cloud Service Level Agreements which regulate every aspect of cloud services provision. Whether you are planning to become an end-user or want to be facilitated and build your services or products on top of those cloud services.

For that, you as a potential cloud services customer would like to be able to read a comprehensive set of document that constitutes the SLA related topics, understand what to expect, who is responsible for what, how your (customers) data is processed, when thing may go wrong, et cetera.

Cloud services customers need the right tools and support to make informed decisions what and how to procure cloud services. Similarly, cloud services providers need to be aware of customer expectations and how to reach these through structured and standardised SLAs.

By establishing a Common Reference Model for cloud SLAs, the SLA-Ready project has been able to deliver online tools and services to both cloud service customers and cloud service providers.

Increasing awareness of the major concerns of existing and prospective cloud service customers is beneficial for cloud service providers: if cloud services can be purchased and sold in a confident and trustworthy manner, cloud SLAs that include reliable, repeatable and measurable metrics are vital.

This workshop is organised by the EC-funded SLA-Ready project, hosted by DIGITALEUROPE.




This workshop showcases the impact of the SLA-Ready project on three key stakeholder groups. Join us and find out how you too can benefit from SLA-Ready’s outputs:

  • Cloud Service Customers from both the private sector and public sector in identifying priorities in cloud SLAs and compare, define and monitor cloud services which meet their requirements.
  • Cloud Service Providers who recognise the business value in providing standardised and transparent SLAs to their customers.
  • Cloud Service Procurers and policy makers who are able to use SLA-Ready’s standardised SLA Common Reference Model elements to tailor their cloud procurement processes, and assess what policy instruments may be beneficial to the European digital society and economy.



09:00 – 09:30 Welcome Coffee & Registration
09:30 – 09:40 Welcome and Introduction: Silvana Muscella, Trust-IT Services & SLA-Ready

09:40 – 10:05

Contributing to a more trusted and transparent European cloud ecosystem Chair: Silvana Muscella, Trust-IT Services & SLA-Ready
SLA-Ready project strives to contribute towards a more trusted and transparent European cloud ecosystem. This presentation gives a high-level overview of project outputs.
09:50 – 10:05 SLA-Ready’s Common Reference Model and use casesRuben Trapero, TU Darmstadt & SLA-Ready
What exactly should be in a cloud SLA? Based on extensive analysis of user requirements, SLA-Ready Common Reference Model provides guidance on standardised formats and priority areas.  

10:05 – 10:45
SLA-Ready’s impact on cloud services customers in the private sector 
SLA-Ready supports cloud customers through online services, use cases, and a series of practical workshops. This session looks at the impact that SLA-Ready has had on the private sector with perspectives from actual SME cloud service customers and re-sellers.  
10:05 – 10:20 What challenges are cloud service customers in the private sector facing? – Arthur van der Wees, Arthur’s Legal & & SLA-Ready (Chair)
This introduction sets the scene for the panel discussion showcasing typical cloud usage and associated SLA priorities. 
10:20 – 10:45 Panel Discussion
George Ioannidis, IN2 search interfaces development Ltd
Andrei Kelemen, Cluj IT

10:45 – 11:15 Networking Break
11:15 – 12:00 SLA-Ready’s impact on Cloud Service Providers and standardisation in SLAs 
SLA-Ready activities also targets cloud service providers, encouraging best practice and greater use of standardisation.  
11:15 – 11:30 How SLA-Ready supports Cloud Service Providers and the adoption of SLA standardsDaniele Catteddu, Cloud Security Alliance & SLA-Ready (Chair)
SLA-Ready asked Cloud Service Providers to carry out self-assessment on their own SLAs. The prototype of an SLA-Readiness Index to measure this, as well as an SLA Repository where results can be accessed, are both outputs of the project. 
11:30 – 12:00 Panel discussion
John Kennedy, Intel
Alex Li, Microsoft
Wolfgang Ziegler, Fraunhofer Institute SCAI

12:00 – 12:30
SLA-Ready’s impact on the procurement of cloud services for the scientific community (Chair: Arthur van der Wees, Arthur’s Legal & SLA-Ready)
Panel discussion
Carmela Asero, European Open Science Cloud, DG RTD (slides here)
12:30 – 13:00
How SLA-Ready can impact on trust and transparency in the European Cloud Ecosystem (Chair: Silvana Muscella, Trust-IT Services & SLA-Ready)
Panel Discussion
How and where can the projects’ results continue to have impact beyond the project’s lifetime?
Frank Bennett, iCloud Ltd & Cloud Industry Forum
Andrei Kelemen, Cluj IT
Erkuden Rios, TECNALIA

13:00 – 14:00 Networking Lunch


Download the final report of  SLA-Ready Impact Workshop


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