Making Cloud SLAs readily usable in the EU private sector
SLA-Ready Impact Workshop in Brussels
WHEN: 15 December 2016
WHERE: 14 Rue de la Science, 1040, DIGITALEUROPE Head Office, Brussels, Belgium (see how to get there)
Before you decide to sign any agreement in life you would generally want to understand what you are getting yourself into, and whether that is what you seek. The same goes for cloud Service Level Agreements which regulate every aspect of cloud services provision. Whether you are planning to become an end-user or want to be facilitated and build your services or products on top of those cloud services.
For that, you as a potential cloud services customer would like to be able to read a comprehensive set of document that constitutes the SLA related topics, understand what to expect, who is responsible for what, how your (customers) data is processed, when thing may go wrong, et cetera.
Cloud services customers need the right tools and support to make informed decisions what and how to procure cloud services. Similarly, cloud services providers need to be aware of customer expectations and how to reach these through structured and standardised SLAs.
By establishing a Common Reference Model for cloud SLAs, the SLA-Ready project has been able to deliver online tools and services to both cloud service customers and cloud service providers.
Increasing awareness of the major concerns of existing and prospective cloud service customers is beneficial for cloud service providers: if cloud services can be purchased and sold in a confident and trustworthy manner, cloud SLAs that include reliable, repeatable and measurable metrics are vital.
This workshop is organised by the EC-funded SLA-Ready project, hosted by DIGITALEUROPE.
WHY YOU SHOULD PARTICIPATE?
This workshop showcases the impact of the SLA-Ready project on three key stakeholder groups. Join us and find out how you too can benefit from SLA-Ready’s outputs:
- Cloud Service Customers from both the private sector and public sector in identifying priorities in cloud SLAs and compare, define and monitor cloud services which meet their requirements.
- Cloud Service Providers who recognise the business value in providing standardised and transparent SLAs to their customers.
- Cloud Service Procurers and policy makers who are able to use SLA-Ready’s standardised SLA Common Reference Model elements to tailor their cloud procurement processes, and assess what policy instruments may be beneficial to the European digital society and economy.
09:40 – 10:05
10:05 – 10:45
10:45 – 11:15 Networking Break
12:00 – 12:30
13:00 – 14:00 Networking Lunch
Download the final report of SLA-Ready Impact Workshop
Contact us and get additional info
Need more information about the workshop? Mail us: firstname.lastname@example.org