Making Cloud SLAs readily usable in the EU private sector

Encore Lab S.L.

Encore Lab is a technology-based company whose main is the development of innovative solutions in three technical areas: development of electronic devices, development of advanced software and data analysis via data minig.

Submission Info

Submitted: November 16, 2016

 

General
Choice of law: 
Yes
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
No
Update Frequency: 
No
Previous versions and revisions: 
No
SLA duration: 
No
Readability
SLA language: 
No
Machine-readable format: 
No
Nr. of pages: 
1
Support
Contact details: 
No
Contact availability: 
No
Credits
Service Credit: 
Yes
Service credits assignment: 
Yes
Maximum service credits: 
Yes
Changes
SLA change notifications: 
No
Unilateral change: 
No
Reporting
Service Levels reporting: 
No
Service Levels continuous reporting: 
No
Feasibility of specials & customisations: 
No
General Carveouts: 
No
SLOs & Metrics
Specified SLO metrics: 
No
General SLOs: 
No
Cloud Service Performance SLOs: 
No
Service Reliability SLOs: 
No
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
No