Making Cloud SLAs readily usable in the EU private sector

CITEC

In business since 1965, CITEC specialises in delivering ICT infrastructure, managed services and network services to state government and commercial enterprise. The most recent addition to CITEC’s suite of services is QCloud (http://services.citec.com.au/). QCloud affords clients all the benefits of cloud computing such as instance usage, scale-on-demand and pay-for-use with the certainty that your data is housed securely. Start the journey today with QCloud.

CITEC provides ongoing services to individual Queensland Government agencies and corporate clients. These services typically include:
• data centre services
• infrastructure server management
• network services, including a secure and reliable metropolitan area network for government
• data storage management
• data protection
• solutions integration
• support.

To deliver effective and innovative services, CITEC draws on a diverse range of technical specialists, including network and server infrastructure specialists, database administrators, program and project managers, business and systems analysts and technology architects.

Submission Info

Submitted: July 07, 2016

 

Web Page Go to CSA STAR Registry entry

CITEC has taken the CSA STAR Self Assessment.

CSA STAR Self Assessment is free and open to all cloud providers and allows them to submit self assessment reports that document compliance to CSA-published best practices.

General
Findable: 
Homepage link
Choice of law: 
Yes
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
No
Freshness
Revision date: 
Yes
Update Frequency: 
No
Previous versions and revisions: 
No
SLA duration: 
No
Readability
SLA language: 
No
Machine-readable format: 
No
Nr. of pages: 
15
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
No
Service credits assignment: 
No
Maximum service credits: 
No
Changes
SLA change notifications: 
No
Unilateral change: 
No
Reporting
Service Levels reporting: 
Yes
Service Levels continuous reporting: 
Yes
Feasibility of specials & customisations: 
Yes
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
Yes
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
No