Making Cloud SLAs readily usable in the EU private sector

China Enterprise ICT Sloutions Limited

China Enterprise ICT Solutions Limited (“China Entercom”), a wholly owned subsidiary of CITIC Group, is a trusted Information and Communications Technology (ICT) solutions provider. China Entercom possesses strong reputation, financial and regulatory background, wide network coverage, diversified products and services, as well as world-class infrastructure. It receives the Type-I and Type-II IP VPN license from the Ministry of Industry and Information Technology (MIIT), becoming the only value-added service provider in China who has nationwide IP VPN license. It is also the first value-added service provider in China who receives the TL9000 certification. Leveraging on its extensive experience of business operation and cooperating with world-class partners, China Entercom has been providing its customers and business partners with advanced ICT solutions, striving to become their trusted partner.

Submission Info

Submitted: July 14, 2016

 

Web Page Go to CSA STAR Registry entry

China Enterprise ICT Sloutions Limited has taken the CSA STAR Self Assessment.

CSA STAR Self Assessment is free and open to all cloud providers and allows them to submit self assessment reports that document compliance to CSA-published best practices.

General
Findable: 
Homepage link
Choice of law: 
No
Roles and responsabilities: 
Yes
Cloud SLA definitions: 
Yes
Freshness
Revision date: 
Yes
Update Frequency: 
Yes
Previous versions and revisions: 
Yes
SLA duration: 
Yes
Readability
SLA language: 
Yes
Machine-readable format: 
Yes
Support
Contact details: 
No
Contact availability: 
Yes
Credits
Service Credit: 
Yes
Service credits assignment: 
Yes
Maximum service credits: 
Yes
Changes
SLA change notifications: 
Yes
Unilateral change: 
Yes
Reporting
Service Levels reporting: 
Yes
Service Levels continuous reporting: 
Yes
Feasibility of specials & customisations: 
Yes
General Carveouts: 
Yes
SLOs & Metrics
Specified SLO metrics: 
Yes
General SLOs: 
Yes
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
Yes
Security SLOs: 
Yes
Personal Data Protection SLOs: 
Yes