Making Cloud SLAs readily usable in the EU private sector

Atlassian

Atlassian unleashes the potential in every team. Our products help teams organize, discuss and complete shared work. Today Atlassian is the leading provider of collaboration software for teams at more than 51,000 companies globally, including top brands like Citigroup, eBay, Coca-Cola, Visa, BMW and NASA. We help teams at organizations of all sizes, from start-ups to large companies, and more than 75 percent of Fortune 100 companies are Atlassian customers.

Atlassian’s portfolio of products includes JIRA for team planning and project management, Confluence for team content creation and sharing, HipChat for team messaging and communications, Bitbucket for team code sharing and management and JIRA Service Desk for team services and support applications. Hundreds of third-party applications are built on top of Atlassian products and the company supports dozens of integration partners.

Submission Info

Submitted: July 07, 2016

 

Web Page

Atlassian has taken the CSA STAR Self Assessment.

CSA STAR Self Assessment is free and open to all cloud providers and allows them to submit self assessment reports that document compliance to CSA-published best practices.

General
Choice of law: 
No
Roles and responsabilities: 
No
Cloud SLA definitions: 
No
Freshness
Revision date: 
No
Update Frequency: 
No
Previous versions and revisions: 
No
SLA duration: 
No
Readability
SLA language: 
No
Machine-readable format: 
No
Support
Contact details: 
No
Contact availability: 
No
Credits
Service Credit: 
No
Service credits assignment: 
No
Maximum service credits: 
No
Changes
SLA change notifications: 
No
Unilateral change: 
No
Reporting
Service Levels reporting: 
No
Service Levels continuous reporting: 
No
Feasibility of specials & customisations: 
No
General Carveouts: 
No
SLOs & Metrics
Specified SLO metrics: 
No
General SLOs: 
No
Cloud Service Performance SLOs: 
No
Service Reliability SLOs: 
No
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
No