Making Cloud SLAs readily usable in the EU private sector

About SLA-Ready

Small and medium-sized enterprises (SMEs) are expected to be the most enthusiastic users of cloud services, playing a key role in revitalising the European economy.  But lack of knowledge and concerns mostly about security are holding them back. For example, more small firms would be persuaded to use cloud services if the terms and conditions were easier to understand, roles and responsibilities clearer and pricing more transparent. 
It is imperative more be done to address concerns and remove barriers to take up, especially by SMEs, the lifeblood of the European economy. 
SLA-Ready aims to change this state of play by providing a common understanding of Service Level Agreements (SLAs) for Cloud services with greater standardisation and transparency so small firms can make an informed decision on what services to use, what to expect and what to trust. SLA-Ready services will support SMEs with practical guides, a business hub and social marketplace, encouraging them to carefully plan their journey and make it strategic through an informed, stepping-stone approach, so the Cloud and applications grow with their business.
Large companies benefit from guidance and insights on security and privacy isuses, helping C-Level executives define service level agreements, objectives and metrics.
  • SLA-Ready focuses on giving businesses a better understanding of cloud service level agreement terminology and lifecycle management
  • SLA-Ready advocates greater standardisation and transparency so firms can make an informed decision on what services to use, what to expect and what to trust.
  • SLA-Ready gives businesses a clearer path to the adoption of cloud services. We encourage firms to carefully plan their journey so the cloud and applications grow with their business. 
  • SLA-Ready is ultimately about building confidence and trust in the cloud as the very foundation of business by advocating best practices for security and data protection.

A common Understanding of SLAs for Cloud Services

Using a common vocabulary to understand and communicate the concepts of cloud computing is crucial for making comparisons. A common understanding gives a customer the necessary tools to check the capabilities of the service and the language used in contractual agreements like Service Level Agreement (SLAs). 
The importance of reliable, repeatable and measurable metrics cannot be underestimated. Ultimately, these metrics will result in the buying and selling of cloud services in a confident and trustworthy manner that will add to additional growth.
Transparent cloud SLAs give a cloud provider additional marketing and business tools that allow them to set themselves apart from the competition. 

Connect with the SLA-Ready Community

By connect with SLA-Ready, you are joining an impressive community of CEOs and founders of small firms, C-level executives from large companies, cloud service and technology providers. | Follow us on twitter: @SLAReady | Connect on LinkedIn
SLA-Ready has received funding from the European Commission under Horizon 2020 - H2020-ICT-2014-1/644077.