Making Cloud SLAs readily usable in the EU private sector

7bulls.com

7Bulls is a private Polish company developing software. It provides services in the area of the implementation and integration of IT services. It creates comprehensive IT solutions and its software is used throughout the entire world. 7Bulls delivers new, advanced technologies for large organizations, including financial, publishing, automotive, and pharmaceutical companies, the alcoholic beverage industry, as well as media corporations and sales chains.

Submission Info

Submitted: October 10, 2016

 

General
Choice of law: 
Yes
Roles and responsabilities: 
No
Cloud SLA definitions: 
No
Freshness
Revision date: 
No
Update Frequency: 
No
Previous versions and revisions: 
No
SLA duration: 
No
Readability
SLA language: 
Yes
Machine-readable format: 
No
Support
Contact details: 
Yes
Contact availability: 
Yes
Credits
Service Credit: 
No
Service credits assignment: 
No
Maximum service credits: 
No
Changes
SLA change notifications: 
No
Unilateral change: 
No
Reporting
Service Levels reporting: 
Yes
Service Levels continuous reporting: 
No
Feasibility of specials & customisations: 
No
General Carveouts: 
No
SLOs & Metrics
Specified SLO metrics: 
No
General SLOs: 
No
Cloud Service Performance SLOs: 
Yes
Service Reliability SLOs: 
Yes
Data Management SLOs: 
No
Security SLOs: 
No
Personal Data Protection SLOs: 
No